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Privacy Policy

Valuence International Europe SAS (hereinafter “the Company”) processes the personal data of its customers under the conditions set out below, and this, in accordance with the provisions of the European General Regulation on the Protection of Personal Data (hereinafter “the GDPR”).

1. Management and protection of personal data

The Company ensures appropriate management and protection of the personal data of its customers in accordance with this Privacy Policy

2. Responsible for the protection of personal data

Responsible for the protection of personal data:

Valuence International Europe SAS (The “Company”)

Address: 3 rue du Faubourg Saint-Honoré 75008 Paris

3. Purposes and legal bases for the use of personal data

The Company undertakes to ensure appropriate processing of the personal data of its customers within the framework of the following purposes of use:

Purpose of useLegal basis
1Implementation of the services offered by the Company (evaluation, purchase, auction, repair and after-sales services of products, making appointments for reception in the store, registration of members, etc.).Execution of an agreement
2Realization of other services.Execution of an agreement
3IR (Investor Relations) information on the companies of the Valuence Japan group or on the commercial activities of the Company.Legitimate interest
4Assessment of the suitability of all types of transactions; management of all types of transactions after their start, credit management and complaints management.Execution of an agreement Legitimate interest
5Prevention of illegal transactions and identification according to French law.Execution of an agreement Legal obligation
6Communication of product and service offers, campaigns or various projects of the Company, companies of the Valuence Japan group or any other company affiliated with the Company; implementation of questionnaire surveys.Legitimate interest
7Market study and analysis, preparation of statistical figures for management analysis, use of analysis results, development of new services.Legitimate interest
8Maintaining and improving the quality of customer service.Legitimate interest
9Any ancillary or related operation to the activities provided for under 1-8 above; response to customer questions.Execution of an agreement Legitimate interest Legal obligation

4. Categories of personal data

 

The Company processes the personal data of its customers for the purposes of use indicated in Section 3 above (“Purposes and legal bases for the use of personal data”). Personal data within the meaning of this Privacy Policy is data falling into the following categories: 

a) Basic information:

first and last name, address, date of birth, telephone number, e-mail address and any other information that identifies the customer.

B) Information on inquiries made by customers:

details of requests made, processing logs (voice recordings, emails, etc.)

The Company may request the consent of customers before proceeding with the acquisition and processing of their personal data. In this case, customers are free to accept or refuse this request, or to withdraw their intention to accept it at any time.

 

5. Consequence of refusing to transmit personal data

 

Customers must provide personal data about themselves in order to fully utilize the Company's services. They may choose not to transmit their personal data, in which case access to all or part of the services offered by the Company may be refused. 

 

6. Legitimate interests of the Company 

 

As a business engaged in the business of buying, selling, auctioning, etc., second-hand goods, the Company provides efficient services, and has legitimate business interests in using the data collected for the exercise of its activities.

 

7. Communication and transmission of personal data to other companies 

 

1) The Company may communicate or transmit the personal data of its customers to the following companies of the group to which it belongs, and this, for the purposes of use provided for in Section 3 above ("Purposes and legal bases for the use of data personal”). In this case, the group companies that receive the personal data transmitted are required to ensure appropriate management and protection of this data, in compliance with this Privacy Policy as well as the privacy policy specific to each of the companies. . 

2)

・Valuence Japan Inc. (Japan)  https://www.valuence.inc/en/group/japanot/

・Valuence Holdings Inc. (Japan) https://www.valuence.inc/en/

・Valuence Art & Antiques Inc. (Japan) https://www.valuence.inc/en/group/artandantiques/

・Valuence Technologies Inc. https://www.valuence.inc/en/group/technologies/

・Value Real Estate Inc. https://www.valuence.inc/en/group/realestate/

・Value International Limited (Hong Kong) https://www.valuence.inc/en/group/international/

・Valuence International Singapore Private Limited (Singapore) https://www.valuence.inc/en/group/international/

・Valuence International USA Limited (United States) https://www.valuence.inc/en/group/international/

2) On its website, the Company uses Google Analytics, a service offered by Google, Inc. (hereinafter “Google”) to track access to the website. It may also use Cookies, Web Beacons or any other similar technology to provide its services. Cookies, Web Beacons, etc., are anonymous information that is used for purposes including statistical analysis. It may also be associated with information related to the identity of customers, which is used within the framework of the services reserved for members in order to offer more personalized services. In addition, on part of the Company's website, third-party distributors to which the Company entrusts the distribution of its advertisements (such as Google and Yahoo) distribute advertisements based on information relating to the history of access to the website. collected using Cookies, in compliance with the respective privacy policies of these distributors.

However, customers have the option of requesting to be excluded from the list of recipients of these advertisements (out-out right) under the following conditions:

・ When using the Company's website (English version):

It is possible to refuse the creation of Cookies from the Cookies settings screen of the website. 

・ When using the Company's website or any other Company-related web page:

It is possible to block the use of Cookies by ad distributors by accessing their respective opt-out pages. 

Customers can also deactivate the Cookies function by modifying the configuration of their browser, it being specified that this may have the effect of preventing customers from using all or part of the services offered on the Company's website.

3) The Company may communicate or transmit the personal data of its customers to public institutions such as the police, the courts, etc., at the request of these institutions made under French law and within the limits provided for by it. this.

4) The personal data of the customers may be communicated or transmitted by the Company to the authorities or bodies indicated by law, when such communication or transmission is necessary to comply with the provisions of the laws of the European Union (EU) or of the laws or regulations of member states of the EU or the European Economic Area (EEA). 

 

8. Transfer of personal data to states outside the EEA

 

the Company may transfer the personal data of its customers to the States or regions in which the Company and its group have established bases of operations to achieve the purposes of use provided for in Section 3 above (“Purposes and bases legal rules for the use of personal data”). In this case, unless the European Commission has granted an "adequacy decision" to the recipient state or region in accordance with the GDPR and the provisions of the applicable laws of the EU / EEA member states, the Company must in principle sign the standard data protection clauses (Standard Data Protection Clause or SDPC) in order to guarantee an adequate level of protection of the personal data transferred. Any questions regarding the safeguards provided for in this paragraph should be addressed to the contact details set out in Section 10 below (“How to Request Communication, etc., and Contact Information”).

 

9. Management of personal data

 

The Company keeps the personal data of its customers for as long as necessary to achieve one of the purposes of use provided for in Section 3 (“Purposes and legal bases for the use of personal data”). The following table shows the expected retention period for each of these purposes:

Purposes of use set out in Section 3 (“Purposes and legal bases for the use of personal data”)The duration of the conversation
Objectives 1-5Ten (10) years from the provision of the service, the transmission of the information or the end of the transaction.
Objectives 6 and 7Any time necessary for the investigation or analysis carried out by the Company.
Objectives 8 and 9Any time necessary to improve the quality of services offered to customers.

Furthermore, files relating to various contracts, the status of transactions, complaints, etc., are kept for any period necessary to comply with legal obligations. It is specified, however, that the retention period of this information may be longer, if this is necessary for, among other things, the processing of a dispute.

10. Method of requesting communication, etc., and contact details for requests for information

Any request made by a client or by a client's representative concerning personal data retained by the Company (hereinafter “the retained data”) will be processed by the Company under the following conditions in accordance with the GDPR: 

1) Communications

The Company will communicate to the applicant the data stored which allows the applicant to be identified. If no data allowing the applicant to be identified is kept by the Company, the latter will inform the applicant. It is specified, however, that the Company may refuse all or part of these requests by notifying the reason, if the communication of the stored data: 

・ may harm the life, body, property or other rights and interests of the applicant or a third party; 

・ may significantly interfere with the proper functioning of the Company or its group; Gold

  • is contrary to laws and regulations.

2) Fix

When the Company is requested to correct or delete (hereinafter “the correction, etc.”) the personal data stored, on the grounds that the details of this data allowing the identification of the requester are not accurate, the Company must, except when a special correction procedure is imposed by law or regulation, carry out all necessary investigations without delay and to the extent necessary to achieve the purposes of use of the data in question. At the end of these investigations, if the Company decides to accept the request by proceeding with the correction, etc. of all or part of the data retained, the Company must inform the requester without delay. If the Company decides not to accept the request, it must inform the requester without delay and with the reason for the refusal.

 

3) Deletion

When the Company is requested to delete stored personal data that identifies the requester, the Company must carry out all necessary investigations without delay to verify whether such data is not necessary to achieve the purposes of use. At the end of these investigations, if the Company decides to accept the request by deleting all or part of the data retained, it must inform the requester without delay. If the Company decides not to accept the request, it must inform the requester without delay and with the reason for the refusal.

4) Suspension of use

When the Company is asked to suspend the use of the stored data, to delete or to suspend their making available to a third party (hereinafter “suspension of use, etc.), it must carry out all necessary investigations without delay in order to determine whether the request is justified. At the end of these investigations, if the Company decides to accept the request by suspending the use of all or part of the data retained, it must inform the applicant without delay. If the Company decides not to accept the request, it must inform the applicant without delay and with the reason for the refusal.

5) Data portability

Subject to the legal conditions being met, the Company will transmit the applicant's personal data to any recipient indicated by the applicant, in structured and commonly used formats that are machine readable. The Company will transmit this data to another data controller, if technically possible. If the Company decides not to accept the transfer request, it must inform the requester without delay and with the reason for the refusal.

【Request method】

The requests provided for above must be submitted on the request form available on the International Europe website (https://www.valuence.inc/en/contact/). 

【Contact information for inquiries】

For any questions regarding the protection of personal information implemented by the Company, contact:

Personal Information Office, Valuence International Europe SAS

PHONE: +33 (0)1 81 69 81 39  (Monday to Friday from 10:00 am to 7:00 pm in France)

E-MAIL: infofr@value.inc

11. Notice on personal data

1) Provided that the legal conditions relating to the specific circumstances are met, the customer has the right to lodge objections against the processing of his personal data stored by the Company. When an objection is filed with a petition that complies with the legal requirements, the Company must delete or suspend the use of all or part of the personal data retained, and inform the requester without delay. If the Company decides not to take any action (such as suspension of use) following an objection filed by the customer, it must inform the customer without delay and with the reason for its decision.

2) Customers have the right to lodge complaints about the Company's processing of their personal data directly with the supervisory authority of the EU/EEA member state where they reside or work, or in which their personal data has been the subject of usurpation. For details of this procedure, customers should contact the respective supervisory authorities.

* This Privacy Policy only applies to residents of the European Economic Area (EEA). Non-EEA residents are invited to refer to our Privacy Policy which covers the provisions concerning them.

Done on 1er May 2021